And just like that, our latest cohort is almost over!
In January, we set out to do the biggest update to our cohorts yet.
I thought that'd be it - yet I have come out of these 8 weeks with 4 more pages of small changes.
As such, I couldn't help but reflect on some of the things that I have learned in the journey, and some of the ways that our students helped me create a better experience for them.
Here are my three highlights that I really hope can help you as well create better experiences for your audience!
From my Notion Dashboard
You can create yours here!
Allow space for implementations
Hands down the best addition to this cohort have been our hot seats sessions (breaking down the curriculum) and office hours at the end of each class.
By creating a very clear dedicated time to answer any questions we gave students the confidence to know when and how they could get the support they needed.
The hot seats sessions were also a winner, as we planned them to fall during times that would allow students to have enough under their belts to bring their progress and work to the table.
Far too often people are scared to ask questions worried about getting the support they need because they don't want to look like they're not understanding what they are supposed to do.
Actually, by you creating structure for them, you give them a clear journey to follow as well as diminishing in our case, hugely the amount of questions that were asked in the middle of the main session.
If your audience, customers or students are shy, use a tool like Slido to collect questions and record a Loom with answers, creating a personalised FAQ bank.
What can you make more space to explore and answer customers questions?
Create intentional check ins
One of my favourite things about running a small business (and small cohort) is that I can make time to implement and change small things on the go, instead of having to wait until the end of the experience.
This suggestion, came from our student Cleo (so shout out to her) and I started implementing it already in our final sessions!
Create easy checklists and touch points for your students/customers.
Far too often, because we are the ones who create our products, our services or even our courses we tend to forget that it's important to provide instructions and reminders of what is expected of people, not just at the beginning of the journey, but also implement checklists along the way.
They can help people know how can they stay on track and not fall behind.
In our example, what we have implemented (and we will be refining for next cohort) is going to be not just a checklist at the beginning of the lesson, but also one at the end of each session to tell our students what they should have accomplished by that date.
What can you implement to encourage mindful check-ins for your customers as part of their journey with your brand?
We brought back accountability groups, and a very welcomed side effect from that has been a few students huddling up to set up masterminds post cohort on Tuesday evenings - I said it before and will say it again, our students' Tuesdays and Thursdays will never be the same!
When they told me that, I could not help but smile. Creating an environment that encourages connection allows people to learn from each other (or interact with each other) as much as you it's a skill - and one that took me years to master.
What is one way that you can bring your students/customers together?
If you'd like to see all of our updates from the cohorts check our release notes.
A little gift for you
Get 25% off our best-selling OS to set up better, more streamlined systems for your marketing and beyond! You are welcome.
This week I was interviewed for Matthias Bohlen's podcast, very exciting to share it with you when it comes out! Love Matthias approach to building in public and great videos, so go and check him out on Twitter!
Fab-ulous weekly highlights
On that note, if you'd like to experience some of the AMS magic, our early bird price for our 4-day intensive experience end next week - so go and grab your spot for £178 instead of £275 with the code IAMAWESOME23
See you there?
P.S. if you are looking for more support, these are 3 ways I can help…
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